If you would like a refund on your FIRST order of any product, you do not need to return the bottles if you ordered one bottle of that product. If you ordered 2 or more bottles of that one product, then you will have to return the product to us in order to receive your refund.
All refunds on bottles from the same order must be processed together. Only one Return Authorization Number will be assigned to any individual order.
You may return items sold by Activation Products within 60 days of the date of delivery for a refund of the product price only. Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer. Any package returned as refused will be refunded the cost of the product minus any return shipping fee, if applicable. Additionally, packages returned as undeliverable may be reshipped at the customer’s expense. Activation Products , at their discretion, reserves the right to waive any of these fees on a case-by-case basis. Activation Products will pay the cost of return shipping, plus refund the original cost of shipping if the return results from our error.
Auto Delivery Policy:
Auto Delivery orders come with a minimum 60-day term. After the first 60 days, we require 10 business days’ advance notice to cancel Auto Delivery subscriptions. This gives our warehouse time to prevent your next order from shipping out. After the first 60 days, if you want to pause your subscription, Auto Delivery orders may be put on hold for a maximum of 60 days. Your adherence to this policy is the best way for Activation Products to offer discounts for Auto Delivery. Some conditions may apply. Placing an Auto Delivery order with Activation Products indicates a legally-binding acceptance of the terms outlined in this policy. If you have a concern, please speak with a member of our customer loyalty team.
Receiving a Refund:
After we receive and process your return we will refund your product or products. Please allow:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return
- The time it takes your bank to process our refund request (see below)
We’ll notify you via email of your refund once we’ve received and processed the returned item.
Please download the Returns Form and include it in your package.
Where to send returns:
Activation Products Inc
85 Welsby Parade
Bongaree QLD 4507
How Refunds are Issued:
|IF YOU PAID BY…||YOUR REFUND WILL GO TO YOUR…|
|CREDIT CARD||CREDIT CARD|
|BANK ACCOUNT/DEBIT CARD||BANK ACCOUNT/DEBIT CARD|
|AMAZON PAYMENT||AMAZON PAYMENTS ACCOUNT|
Please allow 5-10 business days after your return is processed for the funds to appear in your account.
Question about returns?
Please contact our Client Loyalty Team by telephone at +1-800-531-517 or by email at firstname.lastname@example.org. We are available Monday to Friday from 9 a.m. to 5 p.m. AEST.
DON’T FORGET TO FILL OUT THE RETURNS FORM
Declaration of value and contents:
Please note that we declare the full value (minus the shipping charge) of your order on the shipping label (Airmail) or documents. Also, we label the contents as “Nutritional Supplements for Personal Use”.
US mail (USPS) will require payment of any required import fees before releasing the package.
Customers are also responsible for payment of any applicable import taxes, customs duty or quarantine fees. These charges are separate from your shipping charge, which will be billed to you directly by your local customs office. Please refer to your local customs office for more details on import taxes, etc.
Each country has different laws and regulations about buying products from other countries. You are responsible for making sure that buying nutritional supplements from the United States is allowed. For more information, please check your local customs office.
Your shipping address and phone number:
Please make sure your shipping address and phone number are full and complete and in English. The phone number may be used by USPS to contact you, in case they have problems delivering your order.