Help Center

Shipping destinations:

• We ship to Australia, USA, Canada and worldwide. If you are from USA, please visit our US Retail store. If you are from Canada, please visit our Canadian Retail store.

Shipping times:

• Domestic (AU) orders typically take 2-3 business days to be delivered and we ship within 1 business day.
• International orders are shipped via DHL global or UPS and we ship within 1 business day. Delivery times vary.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders with subtotals over $199 will have free shipping at checkout. Some special promotions cannot be combined with this free shipping offer. 
• Orders under $199 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

You can select your preferred payment method at checkout.

We accept secure payments for both domestic & international customers via Credit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than Australian dollars.

Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 60-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be accompanied by proof of purchase.
• For returns, please email support.australia@activationproducts.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Activation Products will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• Depending on the circumstances, you may be required to return the purchased product to Activation Products for a full refund.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  

For more information on our return policy, click here.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day.

Our support team is always happy to guide you at any step! Call us directly at +61 429 085 555.

Please contact us as soon as possible if you need to make any changes to your order. You can contact our customer support team at support.australia@activationproducts.com or call us directly at +61 429 085 555.